Kongling Privacy Policy

1. Who we are

Kongling (the app, the Kongling recording ring and related services) is operated by Hangzhou Kongling Ruiqi Technology Co., Ltd. ("we", "us"). This policy explains what personal information we process in the international version of Kongling, why, where it is processed and the choices you have. Address: Room 201-8, Building 3, Fengqi Jianghe Business Center, 258 Sanxin Road, Hangzhou 310008, China.

2. Information we process

Account: your email address, or the Google account identifier, email address and display name that Google shares when you choose Sign in with Google; your nickname and optional profile details.

Ring and device: the ring's serial number, Bluetooth name and firmware version, and a random ID created when you install the app (used only to limit how many accounts one installation can create). We do not collect your phone's advertising ID, IMEI or contacts.

Content: recordings made with the ring or the app, transcripts, notes, to-dos, tags, text you import, AI conversations and generated content such as summaries, daily reports and insights.

Usage and diagnostics: quota usage, error codes, app version and crash information needed to keep the service working. Diagnostic logs do not contain your recordings or note text.

3. How we use it

To create and secure your account; to sync, back up and restore your recordings; to transcribe speech, organise notes and answer your questions with AI; to read AI answers aloud; to apply free-plan limits and the ring membership gift; to prevent abuse; and to fix problems. We do not sell your personal information, show third-party advertising, or use your recordings to train AI models.

4. Where your data is processed

Your data is stored in Singapore on Alibaba Cloud (Singapore region). Speech recognition, AI answers, speech synthesis and search indexing are performed by Alibaba Cloud Model Studio through its Singapore endpoint; the provider's own terms determine where its inference may run. Verification emails are sent through Alibaba Cloud DirectMail (Singapore). If you use Sign in with Google, Google processes that sign-in under its own privacy policy.

Our operations and support staff are located in China. When they need to look at an account to provide support or keep the service secure, that access is a cross-border access to data stored in Singapore. Recordings and note text are hidden from our admin tools by default, and every exceptional access is logged.

If you are in Japan, this constitutes providing personal information to third parties in a foreign country (Singapore and China) under the Act on the Protection of Personal Information; Singapore protects personal data under its Personal Data Protection Act. If you are in Korea, see section 9.

Personal information protection systems in these countries: Singapore — Personal Data Protection Act 2012; China — Personal Information Protection Law.

5. How long we keep it

Content stays in your account until you delete it or delete your account. When a recording has been transcribed successfully into actual text, its cloud audio copy is removed after about 24 hours; the transcript remains. Recordings that could not be transcribed, or are waiting for quota, keep their audio so nothing is lost. When you delete your account, sign-in stops immediately and cloud content, including earlier storage versions, is deleted usually within 24 hours and no later than 30 days. We keep only a record that a ring serial number has already received its membership gift, and security logs that contain no recordings or note text. Our AI and speech providers' temporary processing data is retained under their own terms.

6. Your choices and rights

You can edit or delete recordings and notes in the app at any time, export your notes and recordings from the app, and request a copy of your account data. You can delete your account in the app (Settings › Account) or on the web at global.konglingai.com/legal/delete-account, without installing the app. Depending on where you live you may also have rights to access, correct, restrict or object to processing and to withdraw consent; contact us through Settings › Feedback in the app and we will verify your identity before acting.

7. Recording other people

Laws in some places, including several US states such as California, require the consent of everyone taking part before a private conversation is recorded. You are responsible for telling people and obtaining consent where the law requires it. Do not use Kongling to record anyone secretly.

8. Children

Kongling is not directed to children and you must be at least 16 years old to create an account. If you believe a child has given us personal information, contact us and we will delete it.

9. Information for users in Korea

Personal information transferred abroad: account, device and content information listed in section 2. Recipients and countries: Alibaba Cloud (Singapore) for storage and AI processing; our staff in China for support. Timing and method: transmitted over encrypted networks whenever you use the service. Purpose: providing the service described in section 3. Retention: as described in section 5. You may refuse the transfer, but the service cannot be provided without it because all storage and processing take place abroad; you can stop at any time by deleting your account.

Privacy officer: the Privacy Office of Hangzhou Kongling Ruiqi Technology Co., Ltd.; contact details are in section 11. The app does not use cookies or advertising identifiers.

To report a privacy infringement or seek mediation you can also contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) or the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972).

10. How we protect it

Data is encrypted in transit (HTTPS/WSS) and stored in private cloud storage that is not publicly accessible. Access to our admin tools is restricted to authorised staff, recordings and note text are hidden there by default, and every exceptional access is logged. No system is perfectly secure; if a breach affects your information, we will notify you and the authorities as the law requires.

11. Changes and contact

We will tell you in the app before material changes take effect. Questions and requests: Settings › Feedback in the app. Email: feedback@konglingai.com.